Get your issues fixed… FAST
We use Lofti as our property management platform. It allows you to easily report any issues you notice, while enabling us to track and manage them efficiently and keep you updated in real time
Report Maintenance Issues To Us
Spotted a leak or dealing with a squeaky door? We understand how annoying maintenance problems can be, and our goal is to resolve them for you as fast as we can.
The quickest way to submit a maintenance request is using Lofti, our reliable property management partner. Simply follow the easy instructions below, and we’ll handle everything from there.
Log in to your lofti account
When your contract started, you received an invitation to join Lofti. To report an issue the first step will be for you to log in to your account. Simply follow the link below:
Go to the Maintenance tab
The maintenance tab is where you will be able to: report new issues, follow up on existing maintenance and get updates on the resolution of your issue. You will be able to comment and add pictures/videos to help us solve the issue quickly.
Lofti not only helps you get your issue sorted quickly but it is also where you will find all the information about your tenancy and property (tenancy documents, property certificates and more).
FAQs
This is an easy fix. Simply reach out to us on maintenance@cozee.properties so we can resend you an invite link. Please note: you need to be renting with us to be able to report an issue.
We know how important it is to have maintenance issues resolved quickly, and we always aim to get them sorted as soon as possible. To make sure every repair is handled properly, we do need to follow a clear process — this ensures the right contractors are instructed, quotes are approved, and the work is completed to a high standard. Please rest assured, we always act with your best interests in mind.
Here’s how it works:
1. Report received & assessed – Once you log your issue through Lofti, our team will acknowledge it within a few hours. If needed, we may ask for extra details, photos, or a short video to fully understand the problem.
2. Arranging a contractor – If a contractor is required, we’ll contact them on your behalf and coordinate a convenient time with you for a visit.
3. Issue resolved – The contractor will attend and carry out the necessary works.
Throughout the process, we’ll keep you updated via Lofti so you always know what stage things are at.
No problem, simply use the “forgot my password” form on the log in page and you will receive a new link to reset your password.